At Deep Bay Off-Grid, all of our products are made on demand — printed just for you when you order.
Made on demand
Because every item is made just for you, we are not able to accept returns or refunds if you change your mind, order the wrong size, or no longer want the item. Please double-check your size and order details before you check out. If you are not sure about something, just ask us first — we will be happy to help.
Damaged, defective, or wrong item
If your item arrives damaged or defective, or if you receive the wrong item, please let us know within 14 days of receiving your order. Email us at deepbayoffgrid@protonmail.com with your order number and a photo of the item, and we will make it right by replacing the item or refunding your order.
Refunds
If your refund is approved, we will send it back to your original payment method.
Thank you for shopping with Deep Bay Off-Grid. If you have any questions about your order, just email us at deepbayoffgrid@protonmail.com and we will do our best to help.